Delivery
YOUR ORGANIC BEAUTY PRODUCTS DELIVERED TO YOUR DOOR.
We will ship your order promptly after receiving your order. If any items are out of stock, we will inform you of the expected delay.
We may decide to initially ship the items that are in stock but you will only be charged once for delivery.
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Standard USA Delivery - 3 to 5 days
The standard USA delivery charge is $10 and items are shipped from New Jersey
Providing your items are in stock we will aim to deliver your order within 3-5 working days, please note during our sale and peak periods you should allow up to 7 days.
Saturdays, Sundays and all Public Holidays are classed as non working days.
We may use 2 companies to deliver your goods: USPS or UPS.
We reserve the right to revoke the offer of promotional free shipping at any time.
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USA Returns
We understand that you may need to return an item from time to time.
We are happy to offer returns on all orders placed at https://willowbeautyproducts.com.
We are happy to exchange or refund items if:
- Are returned to us within 28 days of order date - Are returned to us in perfect condition (we can only accept a return if it is unused) - If the product is faulty or damaged on arrival* - Have been purchased directly online at https://us.neomorganics.com/ Please contact our customer service team to arrange a return: sales@willowbeautyproducts.com
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Willow reserves the right to discontinue any of its products without prior warning or notice.
All delivery dates are estimates and we cannot guarantee specific deadlines.
Call for all other rates: +44 (0)1590 670483 or sales@willowbeautyproducts.co.uk